FAQs

No, you can check out as a guest without creating an account. All you need is your contact and shipping information to complete your purchase.

Browse our collection, select your size and add the item to your cart. When ready, proceed to checkout and enter your shipping and payment details. Once your order is placed, you will receive a confirmation email.

Please check your spam or junk folder first. If you still cannot find it, the email address entered at checkout may have been incorrect. Email us at service@saddlebelt.com or contact us here with your name and order details and we will resend it.

We process orders quickly, so please email us at service@saddlebelt.com or contact us here as soon as possible. We will do our best to update your address before the order ships, but we cannot guarantee changes once an order has entered processing.

Yes. Once your order ships, you will receive a confirmation email with a tracking number. Please allow 2–3 business days after shipment for tracking information to update in the carrier system.

If you open your package and something is missing, please email us at service@saddlebelt.com or contact us here within 7 days of delivery with your order number and a photo of the package contents.

Yes, we ship worldwide. For full details on shipping destinations, timeframes, and costs, please visit our Shipping Information page.

Orders are processed within 2–4 business days. Shipping times vary by destination from the date your order ships:

• United States: 6–10 business days
• Canada: 6–12 business days
• United Kingdom: 5–9 business days
• Europe: 6–10 business days
• Australia: 6–10 business days
• New Zealand / Middle East: 10–25 business days
• Other countries: 18–45 business days

For full shipping details, visit our Shipping Information page.

Every Saddlebelt is shipped directly from our partner leather workshops in Hong Kong. This allows us to keep pricing honest without a domestic warehouse markup in between.

Most U.S. orders are not subject to additional customs duties at typical order values. However, any customs fees, taxes, or duties assessed by your country’s customs office are the responsibility of the customer.

We accept all major credit and debit cards (Visa, Mastercard, Amex) as well as PayPal, Shop Pay, and Apple Pay.

Our store is hosted on Shopify, which uses SSL encryption for all transactions. Your payment information is processed securely and we never store your card details on our servers.

Email us at service@saddlebelt.com or contact us here within 30 days of receiving your order. Include your order number and reason for return and we will provide instructions and a return address.

The fastest way to get a different size or style is to return your original item and place a new order. Contact us to start the return process.

We offer a 30-day return window from the date of delivery. Items must be unused, undamaged, and in their original condition to be eligible for a return. Final sale and personalized items are not eligible. For full details, visit our Returns & Exchanges page.

Please contact us within 7 days of delivery with photos of the issue and your order number. We will arrange a free replacement or full refund at no additional cost to you — no return shipping required.

Please allow 2–4 weeks for us to receive and inspect your return once shipped. Once approved, refunds are processed within 5–10 business days to your original payment method.

Once your return is received and inspected, we will notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund.

Please first check with household members, check around your property including porches and mailrooms, and contact your local post office. If you still cannot locate it, contact us within 14 days of the delivered status and we will help investigate with the carrier.

All Saddlebelt belts are made from full-grain, vegetable-tanned leather — the highest grade of leather available. Full-grain leather comes from the outermost layer of the hide and has not been sanded or corrected, preserving its natural strength and texture.

Vegetable tanning is a traditional, plant-based tanning method that produces leather with exceptional durability and natural character. Unlike chrome-tanned leather, vegetable-tanned leather develops a rich patina over time — darkening and softening in the areas you wear it most.

Yes. Full-grain, vegetable-tanned leather develops a genuine patina through use. The leather gradually darkens and softens at fold points and wear areas, making each belt uniquely your own over time. This is a feature, not a flaw.

Choose a belt size 2 inches larger than your pant waist size. For example, if you wear a size 32 pant, order a size 34 belt. If you are between sizes, we recommend sizing up. For detailed measurement instructions and a full size chart, visit our Belt Sizing Guide.

Full-grain leather requires minimal care. Wipe with a soft, dry cloth after wear. Keep away from prolonged moisture and direct sunlight. Apply a quality leather conditioner every few months to keep the leather supple and extend its life.